What You’ll Learn 📚💡

✅ Understand the purpose and necessity of quality improvement in organizations.
✅ Evaluate the benefits of ISO registration and implement ISO 9001 standards.
✅ Translate customer needs into actionable requirements using proven techniques.
✅ Apply advanced tools like PDCA and Statistical Process Control (SPC) for sustainable quality enhancement.
✅ Enhance customer satisfaction by fostering a customer-centric culture.

Training Breakdown 📖🛠️

Module 1: Foundations of Quality Improvement 🧱🔍

🔹 What is quality, and why does it matter?
🔹 The evolution of quality in a global context
🔹 Key principles of quality improvement
🔹 Tools and techniques for quality enhancement
🔹 Implementing the PDCA (Plan-Do-Check-Act) cycle

🎥 Includes: 17 videos | 📖 4 readings | 📝 4 assignments | 💬 1 discussion prompt

Module 2: Quality Management Systems & Tools 🛠️📈

🔹 Core principles of quality management
🔹 ISO 9001 registration and implementation
🔹 Sector-specific ISO 9000 standards
🔹 Advanced tools for quality management
🔹 Statistical Process Control (SPC) for continuous improvement

🎥 Includes: 15 videos | 📖 3 readings | 📝 4 assignments

Module 3: Enhancing Customer Satisfaction 😊📊

🔹 Understanding customer perception and feedback
🔹 Translating customer needs into actionable requirements
🔹 Building customer-centric quality strategies
🔹 Case studies on leveraging feedback for improvement
🔹 Continuous improvement for long-term customer satisfaction

🎥 Includes: 16 videos | 📖 3 readings | 📝 4 assignments

What’s Included 🎁

🎥 48 videos to guide you through the concepts
📖 10 readings to deepen your understanding
📝 12 assignments to test your knowledge
💬 1 discussion prompt to engage with others

📅 Duration: 8 weeks  
📍 Mode: Online  
🗣 Language: English  
📜 Cost: Shs.300,000

Why Join This Training? 🌟

This training will:

• Teach you the fundamentals of quality improvement 🧱

• Equip you with tools like PDCA and SPC 🛠️

• Show you how to implement ISO standards 📜

• Help you build a customer-centric culture 😊